Other-Orientation in The Trust Equation
The final component in The Trust Equation is known as Other-Orientation.
The top 10 factors for trustworthiness that exist under
- Don’t jump to problem-solving—slow yourself taking notes, confirming expectations
- Be self-deprecating
- Answer direct questions with direct answers
- Don’t interrupt
- Watch a tendency to name-drop
- Call your client just to find out how he/she is
- Eliminate your jargon from your conversations
- Cultivate an attitude of curiosity—think in advance about what questions you want to ask
- Practice “thinking out loud” with your client
- Take responsibility for failed communications
When we put all four components together we create The Trust Equation. Living the four Trust Values is the best way to increase your trustworthiness. The Trust Equation provides a scientific, analytical and actionable framework for how we help organizations and individuals improve their businesses and lives.
To learn more about The Trust Equation, please visit the Trusted Advisor Associates LLP website.