The Fundamental Truths of Trust: Part 4 of 5
Trust is defined by the Merriam-Webster dictionary as the “assured reliance on the character, ability, strength, or truth of someone or something“. We trust our family and friends to be there for us when we need them most. We trust our communities to support our daily lives. We trust our government to protect us and lead us in a way that we can support.
However, trust is a complex concept. We learn to trust as we grow in our relationships and prove how we are reliable, how what we say really counts, how compassionate we are and how selfless we can be towards others. Trust is learned. It is developed and slowly it is built.
Today we will continue the exploration of the 10 Fundamental Truths of Trust, in our attempt to help explain how trust is built and break down its key components.
Fundamental Truth #7: Listening Drives Trust and Influence
One of the most important drivers of influence is the tendency to return a favor – also known as reciprocity. Reciprocity in trust-based relationships begins with listening. It is important to not only listen, but to hear what people say when they speak. Listening is a skill that drives trust and influence.
Simply put – If you listen to me, I will listen to you.
Fundamental Truth #8: Trust Does Not Take Time
People make serious judgments of trust very quickly. Trust is a mix of the rational and the emotional and snap emotional judgments are commonplace. People decide almost instantaneously whether they trust you, or they do not.
The one exception is trust as reliability. Since reliability requires the passage of time to assess, that kind of trust necessarily takes time – others not so much.
Up to this point, we have explored 8 out of the 10 Fundamental Truths of Trust. These truths help to further explain how we have come to think abut trust.
We will finish the series next week, when we delve into the final 2 fundamental truths of trust.